1. Information We Collect

Depending on the services you use, we may collect:

• Full name
• Mobile number
• Email address
• Business or company name
• Address and location information
• Franchise application information
• Customer and account information
• Login and authentication information
• Sender and receiver information
• Pickup and delivery addresses
• Shipment and parcel information
• Tracking numbers and shipment status
• Proof of delivery and delivery information
• Cash on Delivery (COD) and transaction-related information
• Customer-support enquiries and messages
• Information submitted through WhatsApp, forms, or other communication channels
• Device, browser, IP address, and technical information
• Website and application usage information

FCS Express collects information only where reasonably necessary to provide, secure, administer, and improve its services.

2. FCS Express Mobile Application

The FCS Express mobile application provides services including shipment booking, shipment tracking, logistics operations, delivery management, customer support, and authorized operational functions.

Certain features may require users to sign in.

Authorized employees, franchise operators, riders, administrators, finance personnel, and other approved users may access operational features according to their assigned roles and permissions.

Information entered into the application may be stored and processed through secure cloud infrastructure and database services used by FCS Express.

3. How We Use Information

We may use information to:

• Book, process, transport, track, and deliver shipments.
• Provide shipment tracking information.
• Manage pickup and delivery operations.
• Process COD and shipment-related transactions.
• Manage customer, franchise, rider, employee, and operational accounts.
• Process franchise applications and business enquiries.
• Provide customer and technical support.
• Authenticate authorized application users.
• Maintain security and prevent unauthorized access or misuse.
• Maintain operational and audit records.
• Communicate important shipment or service updates.
• Contact users through phone, email, SMS, WhatsApp, or other appropriate channels.
• Improve our website, application, logistics operations, and customer experience.
• Meet legal, regulatory, accounting, and operational requirements.

4. WhatsApp, Meta and Communication Services

FCS Express may use WhatsApp and other Meta services for customer communication, franchise applications, automated assistance, notifications, and operational communications.

When you communicate with FCS Express through WhatsApp, Facebook, Messenger, or another third-party platform, information may also be processed by that platform according to its own privacy policy and terms.

FCS Express is not responsible for the independent privacy practices of third-party platforms.

5. Cloud and Technology Service Providers

FCS Express may use trusted technology providers for services such as:

• Cloud database and hosting
• Authentication
• Application infrastructure
• Website hosting
• Analytics
• Maps and location-related functionality
• Messaging and communications
• Payment and transaction processing

Our application may use services such as Supabase to provide database, authentication, and backend functionality.

Information may be processed by these providers where necessary to provide the relevant service.

6. Information Sharing

FCS Express does not sell or rent personal information.

Information may be shared only when reasonably necessary to:

• Process and deliver shipments.
• Provide requested services.
• Operate our logistics network.
• Work with authorized FCS Express personnel, franchises, delivery partners, or service providers.
• Process legitimate transactions.
• Maintain technology infrastructure.
• Prevent fraud, misuse, or security incidents.
• Comply with applicable laws, court orders, regulatory requirements, or lawful government requests.

Service providers receiving information are expected to process it only for legitimate service purposes and subject to appropriate safeguards.

7. Information Security

FCS Express uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Access to operational systems and personal information is restricted according to authorized user roles and responsibilities.

However, no electronic transmission, application, database, or online storage system can be guaranteed to be completely secure.

8. Data Retention

We retain information only for as long as reasonably necessary for purposes including:

• Providing logistics and customer services.
• Maintaining shipment and transaction records.
• Fulfilling contractual obligations.
• Maintaining legitimate business records.
• Meeting accounting, legal, and regulatory requirements.
• Resolving disputes.
• Preventing fraud or misuse.

Information that is no longer required may be deleted or anonymized where appropriate.

9. Your Privacy Rights and Data Deletion

Subject to applicable laws and legitimate record-retention requirements, users may contact FCS Express to request:

• Access to their personal information.
• Correction of inaccurate information.
• Deletion of eligible personal information.
• Deletion or closure of an eligible user account.
• Withdrawal of consent where processing is based on consent.
• Information about how their personal information is handled.

Some shipment, financial, transaction, fraud-prevention, legal, or regulatory records may need to be retained even after an account or deletion request.

Privacy and deletion requests may be submitted through the contact information published on the FCS Express website.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to provide website functionality, understand usage, improve performance, and enhance the user experience.

Users may control cookies through their browser settings. Certain website functions may not operate correctly when cookies are disabled.

11. Third-Party Services

FCS Express services may interact with third-party services such as:

• Google services
• Meta, Facebook and WhatsApp
• Mapping services
• Cloud infrastructure providers
• Payment service providers
• Analytics and communication providers

Third-party services operate according to their own terms and privacy policies. FCS Express is not responsible for the independent privacy practices of those services.

12. Children’s Privacy

FCS Express services are intended for logistics, shipping, business, franchise, and operational purposes and are not designed for children.

We do not knowingly seek to collect personal information from children through the FCS Express application for independent use of our logistics services.

13. Changes to This Privacy Policy

FCS Express may update this Privacy Policy when necessary to reflect changes in our application, website, services, technology, business operations, or legal requirements.

Updates will be published on this page together with an updated effective date where appropriate.

14. Contact Us

For questions, privacy concerns, correction requests, or eligible data/account deletion requests, please contact FCS Express through the official contact information published on our website:

FCS Express
www.fcsexpress.com.pk